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PATIENT EXPERIENCE

Identifying and aligning to industry patient experience best practices; strategy creation and implementation plans put into action in order to improve Inpatient and Outpatient experience and HCAHPS scores

DATA & ANALYTICS

Analyzes and interprets patient experience data and running reports to identify trends, successes, and action item opportunities for improvement.

PROJECTS

Supports performance improvement, patient engagement project tracking and serves as a content expert for patient experience

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